The Friction Files

The promise is technical.
The consequences are institutional

The Friction Files follows Owen Shore, a delivery advisor, through the rollout of a government-backed, privately built national AI Decision Support System across public institutions and the private operators tied to them.

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The Friction Files | 04
The Friction Files | 04

The first real argument looked technical. On the screen, it was one field: Resolved.

The Friction Files | 03
The Friction Files | 03

The first false agreement arrived in the requirements session. Everyone said AI. Almost no one meant the same thing by it.

The Friction Files | 02
The Friction Files | 02

On the slide, it sounded like discipline. In the room, it felt like rescue.

The Friction Files | 01
The Friction Files | 01

The pitch was simple: less noise, better decisions, fewer blind spots. That was exactly what made it dangerous.